Free shipping from € 20 within the Netherlands
Ordered on working days before 22:00 tomorrow
Free returns within 14 days
Return conditions
- We can process returns only if the order is returned - if possible - undamaged, in original packaging and in a sturdy shipping box. For products that are damaged or show signs of use, we reserve the right to charge for the damage (depreciation);
- Items delivered by Duux.com through the following sales channels:
- Fonq.co.uk
- Items purchased directly online at duux.com. If you purchased a Duux product from one of our retail outlets (Mediamarkt, BCC, Wehkamp, Bol.com, Coolblue, Expert, VTWonen) you must also return the product there.
- We will refund you the full purchase price including any standard shipping charges within 14 days of cancellation. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
- Please note that depending on your bank, it may take another 2-10 business days for the credit to be credited to your account.
- The General Terms and Conditions apply to the products supplied, which can be read here.
Right of Withdrawal
You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period shall expire 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the cost of delivery will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You shall return or hand over the goods to us without undue delay, but in any event not later than 14 days from the day on which you communicate the decision to withdraw from the contract to us. You are on time if you return the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods.
You are only liable for the diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.
Duux B.V.
Veghelsedijk 2f
5406 TE Uden
(please note, no return address)
Reachability:
Monday to Friday: 09:00 - 17:00
Saturday and Sunday: closed
Whatsapp: +31651844112
E-mail: service@duux.com
