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The following are not permitted:

  1. Opinions or statements that have nothing to do with how you experienced the article
  2. Only comments on price or shipping
  3. Inappropriate language (for example, but not limited to: swear words, racial slurs, diseases or expletives)
  4. References, whether or not as URLs, to other websites
  5. Discounts, commercial promotions, campaigns or price differences compared to other (online) stores
  6. Commercial content and/or a commercial purpose, unless explicitly stated in a separate paragraph.

When reviews are removed

Duux may, without notice, reject a review immediately after it is written or remove it afterwards. This can include these cases:

  1. If one or more conditions have not been met or Duux has a reasonable suspicion of this.
  2. If the review is about product information that was wrong at the time of purchase, but has since been updated. To avoid confusing customers, we may choose to remove the review.

A negative experience is never a reason to disapprove or delete a review. If the review meets the conditions, it comes online. No matter how negative or positive it is.

How reviews are collected and displayed

You can write a review in 2 ways:

  1. Every article on our website has a review section where you can start your own review.
  2. Sometimes we invite you via email to review something you purchased.

If a review was written by someone who purchased the item through duux.com, it will be indicated.

Reviews are never immediately visible. This is because the origin and content are first checked automatically or manually. We do this check ourselves or have it done by a third party. Usually your review is online within a day. The date you see on a review is the date it was written. Basically, reviews are on duux.com forever. If a reviewer has been compensated by another party, this is stated in the review itself.

Duux.com may modify these terms and conditions at any time. We will then post a new version on our website as soon as possible.

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