Stay Cool warranty application

Have you recently purchased a mobile air conditioner and a problem has arisen? Enter your information below we will contact you immediately to schedule an appointment for repair. If your mobile air conditioner cannot be repaired we will replace it with a new one immediately. Please fill out the form completely so that your request can be processed immediately. You will receive an email confirming your request.

Please note that the Stay Cool warranty is subject to our terms and conditions.

Upload a photo or video of your defect or complaint here:(Maximum 5MB in JPG, JPEG or PDF)

Here you enter the unique number of your invoice. If there is no invoice number listed, you can also look at e.g. transaction number, order number, reference number or ticket number.

Upload your Proof of Purchase here:(Maximum 5MB in JPG, JPEG or PDF)

I agree to the terms and conditions and the processing of my personal data in accordance with the Privacy Statement of Duux.

You can view the privacy statement and terms here

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