What can we help you with?

A number of newer products allow you to connect to your network via Bluetooth in addition to WiFi (2.4Ghz). The following products can do this: Whisper Flex Ultimate, Beam 2, Beam Mini 2, Threesixty 2 and Edge.

How this works.

Go to the App Store and update the app. After updating, open the app and turn on Bluetooth on your phone. Make sure your device is in pairing mode (fast blinking wifi light). Then click on the plus sign to add a device and wait a few seconds. The app will try to find your device based on the Bluetooth connection. Enter your wifi password and wait for it to pair. Once paired, you can simply control your product with wifi. You won't need Bluetooth after pairing your device.

Duux Products have a 12-month manufacturer's warranty + 12-month limited warranty from the date of purchase. During this period we guarantee the free repair of defects caused by material and construction errors. This is at the final discretion of the importer in the country. If you notice a defect, please first consult the user manual and the FAQ on the product page of the product concerned.

If they are unable to resolve the problem, please contact the supplier of your Duux product. If they are unable to solve the problem they will contact Duux for further processing.

We do our very best to deliver your order as fast as possible! If you order on workdays before 22:00 hours, it will be shipped the same day (except for Sundays and holidays). You will receive a track and trace link as soon as your order is shipped.

Have you ordered on the weekend? Then your order will be shipped the next business day.

For an overview of delivery times, check out this page.

On the page of your product you can find the most frequently asked questions with the corresponding answer. Is the answer to your question not listed here? Please contact service@duux.com and include a video of the problem along with your proof of purchase.

We deliver our orders to many countries in Europe! Current shipping information and delivery times can be found on this page.