Privacy Statement | Duux | Designed for better air.
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Privacy Statement


Duux B.V. is responsible for the processing of personal data as shown in this privacy statement. We want you to be familiar with how we collect and use your personal data.

What personal data do we collect and process?

Duux processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data we process:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • IP address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Payment details

In addition, we use social media plugins.

For what purpose and on what basis do we process your personal data?

Duux processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or advertising brochure
  • Offering you the opportunity to create an account
  • To deliver goods and services to you

Duux also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

How long do we keep personal data?

Duux does not keep your personal data longer than necessary to realize the goals for which your data is collected. This means that personal data will be kept for as long as necessary to process your orders, including warranty. The data will then be anonymized, unless there is a legal obligation that requires longer retention.

Portal Access

With our portal you can access a management environment where you can set, specify and change things yourself. When you place an order with us, we use your personal data to process it. In your account we store your personal data and your order history. We keep the data in your account as long as you are an active customer with us. In addition, at any time you can request to have your data removed from your account.


In addition to the information on our website, we can also update you on our new products and services:

  • by email
  • via social media
  • newsletter

We offer through our webshop the possibility to ask questions using a contact form, where you are asked to fill in various data to handle your question. You choose which data you provide.

Personalized e-mails
We use your email address obtained as part of your purchase after your purchase to inform you about our own similar products and services. You may oppose this by using the unsubscribe option provided in our communications.

If you register for our newsletter, we will use the data required for this purpose or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 (1) (a) of the AVG. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address unless you have expressly consented to further use of your data or we reserve the right to further use data, which is permitted by law and about which we inform you in this statement.

Sharing your personal data with third parties

Duux shares your personal data with various third parties if this is necessary for the execution of the agreement and to meet a possible legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Duux remains responsible for these processes.

What cookies or similar techniques do we use?

Duux uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Duux uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so we can offer customized content and ads.

Cookies are also placed via third parties who have been engaged by us. When you visit our web store for the first time, a notice will be displayed explaining why we use cookies. Your continued use of our web store will be interpreted as consent to this use of cookies.

We have made agreements with third parties who place cookies about the use of the cookies and applications. Nevertheless, we do not have full control over what the providers of these applications themselves do with the cookies when they read them out. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (please note that these can change regularly).

Third parties that also place cookies on our website are for example advertisers and/or social media companies. Below is an overview: Facebook, Pinterest, Youtube, Google and Klaviyo.

You are free to disable cookies through your browser. Please note, however, that it is possible that our website will no longer work optimally.

What are the rights and choices you have?

Viewing, modifying or deleting data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by Duux and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your permission or to object to the processing of your personal data to To prevent misuse, we may ask you to adequately identify yourself. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Of course we are happy to help you if you have any complaints about the processing of your personal data. However, Duux wants to point out that you have the possibility to file a complaint with the national supervisory authority. For this purpose, you can contact the Dutch Data Protection Authority.

How do we protect your personal data?

Duux takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. In particular, we take the following measures:

  • Measures that ensure, on an ongoing basis, the confidentiality, integrity, availability and resilience of processing systems and services;
  • Measures that ensure the ability to restore the availability of and access to personal data in a timely manner in the event of a physical or technical incident;
  • Measures for user identification and authorization;
  • Data protection measures during storage;
  • Measures to ensure the physical security of the sites where personal data are processed;
  • Measures of internal governance and management in IT and IT security;
  • Measures to ensure limited data retention;
  • Measures to enable data portability and ensure anonymization.

If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service.

How can you contact us?

If you have any questions about how Duux B.V. handles personal data, please feel free to contact our customer service. Below are our contact details:

Duux B.V.
Veghelsedijk 2f
5406 TE Uden
+31 (0) 800 1035

Last update: September 2021

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