Beam (2): please contact us.
Beam mini (2):
Some dirt/moisture may have gotten on the sensor. You can try to fix this by following the steps below:

1 - Under the base of Beam mini (2) you will see a small plastic grille with a tab. By gently pressing it, you can remove the tab;
2 - Under the grille that was just removed is another grille. This protects the air quality sensor;
3 - Use a slightly damp cotton swab to clean and remove dust from this area;
4 - Boil some water in a kettle and then hold it under the Beam mini, so that the vapor passes through the grille;
5 - Then replace the cover and refill Beam mini (2) with water.